ff66 Privacy
Policy

When you register, use, and interact with the ff66 platform, we may collect the following categories of personal data:

1.1 Registration & Identity Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used for mandatory age verification — you must be 18 or older to use ff66).
• Email address (used for account communication, security alerts, and promotional messages where you have opted in).
• Mobile phone number (used for account verification and security notifications).
• Residential address (collected during the KYC verification process for identity confirmation purposes).

1.2 Payment & Financial Data

• Details of your registered payment method, including the account name and number associated with your bKash, Nagad, Rocket, or Upay mobile banking account, or the masked details of any bank account or card used for deposits and withdrawals.
• Transaction history, including deposit amounts, withdrawal requests, bonus credits, and wagering activity, for the purposes of account management, fraud prevention, and regulatory compliance.
• Full card numbers and CVV codes are never stored by ff66 — card transactions are processed directly through our payment partner's encrypted gateway.

1.3 Technical & Usage Data

• IP address and geolocation data (country and city level) collected at login and during active sessions.
• Device type, operating system, browser type and version, and screen resolution.
• Session duration, pages visited, games played, bets placed, and in-session behavioural data used for platform improvement and responsible gaming monitoring.
• Cookies and similar session tracking technologies — see Section 4 (Cookies) for full details.

1.4 Verification Documents

As part of our Know Your Customer (KYC) process, you may be asked to submit copies of your National Identity Card (NID), passport, or other government-issued documents. These documents are used solely for age and identity verification and are handled with the highest level of data security.

1.5 Communications Data

When you contact ff66 customer support via live chat, email, or any other channel, we retain records of that correspondence. This data is used to resolve disputes, improve our support quality, and maintain an accurate record of your account history.

ff66 uses the personal data we collect for the following specific and lawful purposes. We do not use your data for any purpose beyond those listed below without first obtaining your explicit consent.

Marketing Communications: ff66 will only send you promotional emails, SMS messages, or in-platform notifications regarding bonuses, new games, or special offers if you have explicitly opted in to receive such communications during registration or through your account settings. You may withdraw your consent to marketing communications at any time by updating your notification preferences in your ff66 account dashboard or by contacting our support team.

ff66 does not sell, rent, or trade your personal data. However, to deliver our services effectively, we share limited personal data with the following categories of trusted third-party service providers, all of whom are contractually obligated to handle your data securely and in accordance with this Privacy Policy:

3.1 Payment Processing Partners

Your payment method details are shared with our authorised payment processing partners — including the operators of bKash, Nagad, Rocket, Upay, and our banking partners — solely for the purpose of processing your deposit and withdrawal transactions. These providers operate under their own privacy policies and are responsible for the security of data within their own systems.

3.2 Game Studios and Content Providers

When you play a game on the ff66 platform powered by a third-party game studio such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, limited technical session data (such as your player session token) is passed to that game studio's server to facilitate gameplay. These studios are certified providers and operate under strict data handling agreements with ff66.

3.3 Identity Verification Providers

ff66 may use third-party KYC and identity verification service providers to assist with the processing of identity documents submitted during account verification. These providers process your data only as instructed by ff66 and are prohibited from using it for any independent purpose.

3.4 Legal and Regulatory Authorities

ff66 may be required to disclose your personal data to law enforcement agencies, government authorities, or regulatory bodies where compelled to do so by applicable law, court order, or in connection with an active investigation into suspected criminal activity, money laundering, or fraud. In such cases, ff66 will disclose only the minimum data necessary to comply with the legal requirement.

3.5 Business Transfers

In the event that ff66 undergoes a business restructuring, merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and your continued use of the platform will constitute acceptance of the updated data controller's privacy practices.

ff66 uses cookies and similar tracking technologies to operate the platform, maintain your login session, and analyse aggregate usage patterns. This section explains exactly what cookies we use, why we use them, and how you can manage your cookie preferences.

What Are Cookies? Cookies are small text files placed on your device by websites you visit. They are widely used to make websites function correctly, improve user experience, and provide analytical information to site operators. Cookies do not contain executable code and cannot access other data on your device.

Categories of Cookies Used by ff66:

Third-Party Advertising Cookies: ff66 does not use third-party advertising or retargeting cookies. No advertising networks or social media platforms place tracking cookies on the ff66 platform.

Managing Your Cookie Preferences: You may manage, restrict, or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may affect the functionality of the ff66 platform, including your ability to maintain a logged-in session. For guidance on managing cookies in your specific browser, refer to the help documentation provided by your browser manufacturer.

ff66 takes the security of your personal data extremely seriously. We employ a comprehensive suite of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, or alteration.

Technical Security Measures:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the ff66 platform.
• Encrypted storage of all sensitive personal data, including identity documents and payment method details, at rest.
• Firewalls and intrusion detection systems monitoring the ff66 infrastructure 24 hours a day, 7 days a week.
• Multi-factor authentication available for player accounts to provide an additional layer of login security.
• Regular security audits and penetration testing conducted by independent cybersecurity specialists.
• Access controls ensuring that only authorised ff66 personnel with a specific operational need can access player personal data, on a strictly need-to-know basis.

Where Is Your Data Stored? Your personal data is stored on secure servers. ff66 takes all reasonable steps to ensure that personal data is stored within jurisdictions that provide appropriate levels of data protection.

Data Breach Response: In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, ff66 will notify affected players as promptly as possible — typically within 72 hours of becoming aware of the breach. The notification will include the nature of the breach, the categories of data affected, and the steps ff66 is taking to mitigate any potential harm.

As a player on the ff66 platform, you have the following rights in relation to your personal data. These rights may be exercised at any time by contacting ff66 customer support via live chat or by emailing [email protected]. ff66 will acknowledge all valid rights requests within 7 business days and complete the request within 30 calendar days.

• Right of Access: You have the right to request a copy of all personal data that ff66 holds about you, including your registration details, transaction history, session data, and any identity verification documents on file. We will provide this information in a clear, structured format free of charge.
• Right to Rectification: If any personal data held by ff66 about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it. We will action corrections within 10 business days of verification.
• Right to Erasure: Subject to our legal data retention obligations (see Section 7), you may request that ff66 delete your personal data after your account has been closed. We cannot delete data that we are legally required to retain for anti-money laundering, fraud prevention, or responsible gaming compliance purposes.
• Right to Restrict Processing: You may request that ff66 restrict the processing of your personal data in certain circumstances, for example while a dispute regarding the accuracy of your data is being resolved.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that we transmit it directly to another data controller where technically feasible.
• Right to Object: You may object at any time to the processing of your personal data for direct marketing purposes. Your objection will be honoured immediately with no adverse effect on your account.
• Right to Withdraw Consent: Where ff66 relies on your consent as the legal basis for processing your data (for example, for marketing communications), you may withdraw that consent at any time by updating your preferences in your account settings or contacting our support team.

ff66 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following table sets out our standard data retention periods by category:

After the applicable retention period has expired, ff66 will securely delete or anonymise your personal data so that it can no longer be associated with your identity. Anonymised, aggregated data may be retained indefinitely for statistical analysis and platform improvement purposes, as it no longer constitutes personal data.

Where ff66 is required by law to retain your data beyond the periods specified above — for example, as part of an ongoing legal investigation — we will retain the relevant data until the legal requirement is satisfied, after which it will be deleted securely.

ff66 reserves the right to update, amend, or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. We will notify registered players of any material changes to this policy by posting a prominent notice on the ff66 platform and, where appropriate, by sending a notification to your registered email address.

The "Effective Date" displayed at the top of this page will be updated each time the Privacy Policy is revised. Your continued use of the ff66 platform after any revision to this policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Privacy Policy, you should cease using the ff66 platform and contact our support team to request account closure.

We encourage all players to review this Privacy Policy periodically to stay informed about how ff66 is protecting your personal data. Previous versions of this Privacy Policy are available upon request by contacting our support team.

Contact Regarding This Policy: If you have any questions, concerns, or complaints regarding this Privacy Policy or the way ff66 handles your personal data, please contact our Data Support Team:

• Live Chat: Available 24/7 directly on the ff66 platform — typical response time 2–5 minutes.
• Email: [email protected] — typical response time 12–24 hours.