Responsible
Gaming at ff66

At ff66, we believe that gambling should always remain an enjoyable and voluntary form of entertainment. We recognise that for the vast majority of our players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi — gambling on the ff66 platform is a leisure activity they engage in responsibly and within their personal means.

However, we also understand that for a small number of individuals, gambling can develop into a behaviour that is difficult to control. Problem gambling can affect anyone, regardless of age, background, or financial circumstances. When gambling stops being fun and starts causing financial, emotional, or relationship difficulties, it is important to seek help promptly.

ff66 is committed to being a responsible operator. We invest in player protection tools, staff training, and proactive monitoring systems to identify and support players who may be at risk. Our responsible gaming programme is built on four core principles:

• Prevention: Robust age verification, accessible deposit limits, and reality check alerts help players stay in control from the start.
• Intervention: Our support team is trained to identify signs of at-risk behaviour and to approach affected players with empathy and practical guidance.
• Support: Players who are struggling can access a full range of self-help tools including time-out and self-exclusion, as well as referral to external counselling resources.
• Accountability: ff66 regularly reviews its responsible gaming procedures and updates them to reflect best practice in the online gaming industry.

ff66 takes its age verification obligations extremely seriously. Before any player may make a deposit or place a bet, they are required to pass a mandatory identity and age verification process. This process involves submitting a copy of a valid government-issued identity document — such as a National Identity Card (NID) or passport — that confirms the player is 18 years of age or older.

What happens if a minor attempts to register? ff66 employs automated systems that cross-reference submitted identity documents against declared date-of-birth information during the registration process. If our systems detect a discrepancy, or if an account is flagged as potentially belonging to a minor at any point during the account's active life, ff66 will:

• Immediately suspend the account pending investigation.
• Request additional identity verification documents from the account holder.
• Close the account permanently if verification confirms the account holder is under 18.
• Return any deposited funds to the original payment method, with all winnings voided.
• Report the incident to relevant authorities where legally required.

Protecting Minors in Shared Households: If you share a device or computer with family members who are under 18, we strongly encourage you to use password protection on your ff66 account and to log out fully after every session. Consider using parental control software to block access to gambling websites on shared devices.

If you become aware that a minor has accessed the ff66 platform using your account credentials, please contact our support team immediately via live chat or at [email protected]. We will take prompt action to investigate and secure your account.

One of the most practical tools for maintaining control over your gambling activity is a deposit limit. ff66 allows every registered player to set a personal deposit limit on their account at any time, directly from their account dashboard.

How Deposit Limits Work:

• Daily Limit: The maximum amount (in BDT) you may deposit into your ff66 account within any 24-hour period, measured from midnight Bangladesh Standard Time (BST, UTC+6).
• Weekly Limit: The maximum total deposits permitted across a rolling 7-day window, from Monday 00:00 BST to Sunday 23:59 BST.
• Monthly Limit: The maximum total deposits permitted within a calendar month (1st to last day of the month, BST).

How to Set a Deposit Limit:

1. Log in to your ff66 account.
2. Navigate to Account Settings → Responsible Gaming → Deposit Limits.
3. Enter your preferred daily, weekly, or monthly limit in BDT.
4. Confirm your selection. The limit is applied instantly (for reductions) or after 24 hours (for increases).

If you are unsure what limit is appropriate for you, a general guideline is to set a limit that does not exceed 5% of your monthly household income. Gambling should never be funded by money needed for essential expenses such as rent, food, utilities, or loan repayments.

The time-out feature is designed for players who feel they need a short break from gambling without committing to a lengthy self-exclusion. Whether you have had an unexpectedly large loss, are feeling stressed, or simply want to step away and reassess your gambling habits, a time-out gives you the space to do so.

Available Time-Out Periods:

• 24 hours
• 7 days
• 30 days

What Happens During a Time-Out?

• Your ff66 account is immediately suspended — you cannot log in, deposit, or place bets for the duration of the time-out period.
• Any pending withdrawal requests that were submitted before the time-out was activated will continue to be processed normally.
• Your account data, balance, and active bonuses are preserved and will be available when the time-out expires.
• ff66 will not send any promotional or marketing communications to you during the time-out period.
• Your account reactivates automatically once the selected time-out period has elapsed — no action is required on your part to reopen the account.

How to Activate a Time-Out: Log in to your ff66 account → Account Settings → Responsible Gaming → Time-Out. Select your preferred duration and confirm. The suspension takes effect immediately.

Self-exclusion is a formal commitment between you and ff66 that you will not gamble on the platform for a defined period of time. It is the strongest player protection tool available on ff66 and is recommended for players who feel that gambling has become — or is becoming — a serious problem in their lives.

Self-Exclusion Periods Available:

• 6 months
• 1 year
• 2 years
• Permanent (account closed indefinitely)

What Self-Exclusion Means:

• Your ff66 account is fully blocked. You will not be able to log in from any device, browser, or IP address.
• ff66 will make every reasonable effort to prevent you from opening a new account during the exclusion period. Any new account opened by a self-excluded player will be closed immediately upon detection, and any winnings accrued will be voided.
• All active bonuses and promotional eligibility are suspended for the duration.
• Any remaining balance in your account at the time of self-exclusion will be returned to your registered payment method (bKash, Nagad, Rocket, or your bank account) within 5–7 business days.
• ff66 will remove you from all marketing lists immediately and will not send any promotional communications for the duration of the exclusion.

Lifting a Self-Exclusion: For periods of 6 months, 1 year, or 2 years, you may request reinstatement of your account after the full exclusion period has elapsed. Reinstatement is not automatic — you must contact ff66 support directly, and a minimum 7-day cooling-off review period applies before the account can be reactivated. For permanent self-exclusion, accounts cannot be reopened under any circumstances.

How to Request Self-Exclusion: You may activate self-exclusion directly from your account dashboard under Account Settings → Responsible Gaming → Self-Exclusion, or by contacting our 24/7 live chat support or emailing [email protected]. Requests received via live chat or email are processed within 1 hour of receipt.

Problem gambling can develop gradually, and many people do not recognise the warning signs until gambling has already begun to cause significant harm. The following indicators may suggest that gambling has moved beyond a recreational activity and into problematic territory. If you recognise any of these signs in yourself or someone you care about, please seek help.

ff66 encourages any player who is concerned about their gambling to seek help from qualified professionals. While ff66's support team can assist with activating account-level tools such as deposit limits and self-exclusion, external counselling organisations offer specialised, confidential support from trained mental health and addiction professionals.

The following types of support are available to players in Bangladesh and internationally:

Professional Counselling Services

Licensed mental health professionals and addiction counsellors in Bangladesh can provide confidential one-to-one support for problem gambling. Your family doctor or general practitioner is a good first point of contact and can refer you to the appropriate services in your city — whether you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh.

National Mental Health Helpline (Bangladesh)

The Kaan Pete Roi helpline provides free, confidential emotional support and mental health counselling. Services are available in Bangladesh and can be reached by telephone. If you are in a crisis or feel overwhelmed by gambling-related stress or debt, please reach out to a mental health helpline or visit the nearest hospital emergency department.

Gamblers Anonymous

Gamblers Anonymous is an international fellowship of men and women who have struggled with problem gambling. Peer support groups and online resources are available globally. Connecting with others who understand the challenges of problem gambling can be a powerful step toward recovery.

Family and Friends Support

Problem gambling affects not only the individual but also their family and close relationships. GamAnon offers support specifically designed for families and loved ones of people with gambling problems. Sharing your concerns with a trusted family member or close friend is often a critical first step toward getting help.

If you have any concerns about your gambling, wish to activate any of the responsible gaming tools described on this page, or simply want to talk to someone about your account, ff66's customer support team is available 24 hours a day, 7 days a week — including during public holidays such as Eid, Durga Puja, and Pohela Boishakh.

Our support team is trained to handle responsible gaming requests with sensitivity, professionalism, and complete confidentiality. There is no judgement — your wellbeing is our priority, and we are here to help.

How to Reach Us:

• Live Chat: Available directly on the ff66 platform, 24/7. Typical response time: 2–5 minutes. This is the fastest way to activate a time-out or self-exclusion.
• Email: Send your request to [email protected]. Typical response time: 12–24 hours. Please include your registered username and a brief description of your concern.
• WhatsApp: Available after login via your account dashboard. Typical response time: 5–15 minutes.

ff66 keeps all responsible gaming requests and communications strictly confidential. Your request will never be shared with other players or third parties. We maintain detailed records of all responsible gaming interactions to ensure follow-up care is consistent and that no player falls through the cracks.

We also encourage players to periodically review their account activity via the Transaction History section of their dashboard. Reviewing your deposit and wagering history on a monthly basis is a healthy habit that keeps you fully informed of your gambling expenditure and helps you make clear-eyed decisions about your continued participation.